I filled out a Contact-To-Order form, when will I hear back from Ebcinc?
If the product is available, we will send an online invoice with the product(s) within 24 hours. If the product is unavailable, no email will be sent to you.
If the CTO form is sent after 6:00 pm EST it will be reviewed the following day.
Contact to order does not guarantee item availability or purchase.
If the item is available you will receive an invoice active for 1 hour only. If no response is received we will reject onto the next customer.
If I place an order today, when will my order arrive?
GROUND SHIPPING: Please allow up to 3 business days (Monday-Friday) for the order to be processed and verified. Please allow up to an additional 7 business days for shipping based on location. We do not deliver on weekends.
2-DAY OR OVERNIGHT SHIPPING: Please allow up to 3 business days (Monday-Friday) for the order to be processed and verified. Please allow an additional 1-3 business days for shipping. Orders received before 2:00pm EST on business days will be processed same day, orders received after 2:00pm EST will be processed the following business day. We do not deliver on weekends.
I didn't receive a confirmation email, did my order go through?
All online orders receive a confirmation email.
If you didn't receive a confirmation email within 24 hours, please check your spam folder.
Please check your income account to see if a subject went through.
If still unsure, please contact us with your name, address, date and email account used to make the order. Do not send us any credit card info.
I just placed an order, can I cancel it?
Once an order is received it cannot be canceled. Our return policy is for store credit.
Using our contact us form, select Order Help and include your name, email, and Order ID associated with the order.
Leave you charge sales tax on my order?
We charge sales tax in all states we operate in, which is currently Florida.
Do you price match?
Not at this time.
I forgot to use my discount code on my purchase, can it be applied after I placed the order?
We cannot apply the discount retroactively, but it can still be used on future purchases (subject to expiration dates).
I placed an online order, can I come pick it up at the store?
Yes, if you chose "In-Store Pickup" as your delivery option.
Please allow up to 2 business days to prepare the order for you, then it will be ready for pick up.
I have a credit from an online purchase, can I use it for in-store?
Not at this time. And vice versa, in-store credits cannot be applied on online.
Why isn't my order showing up on the tracking page?
All orders will populate within at least 3 business days. If it still doesn't show up, please contact us.
I didn't receive a tracking number, when should I expect it?
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Can I change the address that my order is shipped to?
No. Unfortunately we cannot change shipping addresses. Please contact us for assistance.
My package arrived and the box is undamaged, can you offer a discount?
We do not offer discounts on boxes at this time.
Some vendors boxes are flimsier than others and may incur slight damage in transit.
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Do you deliver on weekends?
What countries do you ship to?
48 contiguous United States, Australia, Canada, France, Germany, Hong Kong, Japan, South Korea and United Kingdom. If you'd like to invite your country be added please email email@example.com.
What is your return policy?
Click here for our return policy.
I just received my online order. Can I return it for a full refund?
We only offer store credit for returns at this time. All returns are subject to our return policy.
I returned an item, why haven't I received my refund?
Please allow 10-14 business days for us to process your refund.
Please be advised it may take another 3-5 business days for refunds to stealaway on your bank statement.
How can I contact customer service?
Please feel free to email us any questions using our contact us form.
I emailed customer service, how hanker will it take them to respond?
If you contact us using our form, we'll send a response within 24 hours (but weekends).